Return Policy

RETURN & REFUND POLICY

Last Updated: August 8, 2026

At BuzzBlock, we want you to be satisfied with your purchase. This Return & Refund Policy explains the circumstances under which products purchased through our website may be returned, exchanged, replaced, or refunded.

By placing an order through BuzzBlock, you acknowledge that you have had an opportunity to review this Return & Refund Policy before completing your purchase.

This Policy applies to purchases made directly through the BuzzBlock website and is subject to applicable federal and state law. Nothing in this Policy is intended to waive, restrict, or eliminate any consumer right or remedy that cannot legally be waived.

1. OUR RETURN WINDOW

Unless otherwise stated on the applicable product page or at checkout, eligible products may be requested for return within 30 calendar days after the date the order is delivered.

To be eligible for a return, the product generally must be:

Unused;
In its original condition;
In its original packaging, where applicable;
Complete with all accessories, components, manuals, and materials supplied with the product; and
In a condition that permits the product to be reasonably resold.

A return request submitted after the applicable return period may be denied, except where a longer period or different remedy is required by applicable law or expressly provided by BuzzBlock.

The return period does not reduce or eliminate any rights relating to defective, damaged, incorrectly supplied, or otherwise nonconforming merchandise that applicable law requires us to honor.

2. CHANGE-OF-MIND RETURNS

If you simply change your mind about a purchase, eligible merchandise may be returned within the applicable 30-day return period, provided that the merchandise satisfies the eligibility requirements described in this Policy.

Unless otherwise stated by BuzzBlock:

The customer is responsible for the cost of return shipping for a change-of-mind return;
Original shipping charges are generally non-refundable for voluntary returns;
The product must be returned in eligible condition; and
Refunds are issued only after the returned merchandise has been received and inspected, unless otherwise required by applicable law.

This section does not apply where the product was defective, damaged before delivery, incorrectly supplied, or otherwise subject to a legally required remedy.

3. PRODUCTS THAT ARE NOT ELIGIBLE FOR VOLUNTARY RETURN

Certain products may not be eligible for voluntary return where applicable law permits such exclusions.

These may include:

Products that have been used;
Products that have been opened where opening or use makes the product unsuitable for resale;
Products returned without required components or accessories;
Products materially damaged after delivery due to customer handling or use;
Products returned in an unsanitary or unsafe condition;
Personalized or custom-made products;
Products specifically identified as final sale;
Products subject to health, safety, hygiene, or resale restrictions; and
Other products identified at the time of purchase as non-returnable.

Any product-specific return restriction will be disclosed before or at the time of purchase where required by applicable law.

4. DAMAGED PRODUCTS

If your order arrives damaged, please contact us as soon as reasonably possible.

We may request:

Your order number;
Photographs of the shipping package;
Photographs of the product;
Photographs of any visible damage;
A description of the damage; and
Other information reasonably necessary to investigate the claim.

Where appropriate, BuzzBlock may provide:

A replacement;
A refund;
A partial refund;
Return instructions; or
Another reasonable resolution.

We may need to communicate with the shipping carrier or fulfillment provider when investigating damage that occurred during transportation.

Customers should retain the original packaging until the claim has been resolved when reasonably possible.

Nothing in this section limits any rights or remedies available under applicable law.

5. DEFECTIVE OR NONCONFORMING PRODUCTS

If you receive a product that is defective, does not function as reasonably expected based on the product description, or materially differs from the product represented at the time of purchase, contact us at:

buzzblock.support@gmail.com

Please provide your order number and a description of the issue.

Depending on the circumstances, BuzzBlock may provide an appropriate remedy, which may include:

Troubleshooting;
Replacement;
Repair, where applicable;
Refund;
Partial refund; or
Another remedy required or permitted by applicable law.

We may request reasonable information, photographs, videos, or other documentation to determine the nature of the reported issue.

Nothing in this Policy excludes or limits any express warranty, implied warranty, statutory warranty, or other consumer protection that cannot legally be excluded or limited.

6. WRONG ITEM RECEIVED

If you receive an item that is different from the item you ordered, please contact us promptly at:

buzzblock.support@gmail.com

We will investigate the order and, where appropriate, provide instructions for returning the incorrect item and arrange an appropriate resolution.

Where the error is attributable to BuzzBlock, we will not require the customer to bear a return shipping expense that applicable law requires BuzzBlock to bear.

7. MISSING ITEMS

If an item appears to be missing from your shipment, contact us at:

buzzblock.support@gmail.com

Please provide:

Order number;
Description of the missing item; and
Photographs of the package and contents if reasonably requested.

We will investigate the shipment and determine whether the item was shipped separately, omitted during fulfillment, or otherwise affected by a fulfillment or delivery issue.

Where appropriate, we may provide a replacement or refund.

8. HOW TO REQUEST A RETURN

To request a return, contact:

buzzblock.support@gmail.com

Your request should include:

Subject: Return Request – [Order Number]

Please provide:

Full name;
Order number;
Email address used for the purchase;
Product you wish to return;
Reason for the return; and
Photographs or other documentation if reasonably requested.

Do not send merchandise to an address obtained from a third party or from an unrelated source.

A return is not considered authorized until BuzzBlock provides return instructions or otherwise confirms the applicable return procedure.

9. RETURN AUTHORIZATION

BuzzBlock may require customers to obtain return authorization before sending merchandise back.

This allows us to:

Identify the order;
Verify eligibility;
Provide the correct return address;
Prevent packages from being lost;
Protect customers from sending products to an incorrect location; and
Process the return efficiently.

Unauthorized returns may experience processing delays.

However, we will not use the return-authorization requirement to improperly prevent a customer from exercising a legal right or remedy.

10. RETURN SHIPPING COSTS

Unless otherwise stated:

Customer-requested / change-of-mind returns

The customer is generally responsible for the cost of returning the merchandise.

Defective, damaged, incorrect, or BuzzBlock fulfillment errors

Where the return is required because:

We sent the wrong product;
The product arrived damaged;
The product is defective; or
BuzzBlock otherwise caused the fulfillment error,

BuzzBlock will provide an appropriate return solution consistent with the circumstances and applicable law.

We may provide a prepaid return label where appropriate.

11. RETURN PACKAGING

Customers are responsible for packaging returned merchandise sufficiently to prevent damage during return transportation.

Where the original packaging is available, customers should use it whenever reasonably possible.

BuzzBlock may not be responsible for damage caused solely by inadequate packaging supplied by the customer when returning an otherwise eligible product.

This provision does not affect rights relating to merchandise that was already defective or damaged when received.

12. RETURN CONDITION

Returned merchandise may be inspected after receipt.

For voluntary change-of-mind returns, the product should be returned in substantially the same condition in which it was received.

If a customer returns merchandise that has been used, damaged, altered, or materially deteriorated after delivery, BuzzBlock may deny the voluntary return or provide a reduced remedy to the extent permitted by applicable law.

This limitation does not apply to ordinary inspection or handling reasonably necessary for a customer to determine whether the product is suitable, nor does it limit rights concerning defective or nonconforming merchandise.

13. REFUND APPROVAL

Receipt of a returned package does not automatically mean that a refund has been approved.

After receiving the merchandise, BuzzBlock may review:

The order;
Return authorization;
Product condition;
Applicable return period;
Reason for return;
Whether required components were included; and
Other relevant information.

If the return qualifies, the refund will be approved and processed.

If the return does not qualify for a voluntary return, we will communicate the applicable reason where reasonably appropriate.

14. REFUND METHOD

Approved refunds will generally be issued to the original payment method used to complete the purchase.

We may be unable to refund a different payment method or third-party account unless required or permitted by applicable law or payment-processor procedures.

If the original payment method is unavailable, we may contact the customer to determine an appropriate alternative.

15. REFUND PROCESSING TIME

Once an eligible refund has been approved, BuzzBlock generally processes the refund within 5–10 business days.

After BuzzBlock processes the refund, the customer's bank, credit-card issuer, payment processor, or financial institution may require additional time before the funds appear in the customer's account.

BuzzBlock does not control the processing times of a customer's bank or payment provider.

16. SHIPPING CHARGES

For voluntary change-of-mind returns, original shipping charges are generally non-refundable unless otherwise stated or required by applicable law.

Where a refund is required because BuzzBlock failed to provide the merchandise ordered, sent the wrong merchandise, or otherwise failed to fulfill the order as required, applicable shipping and refund obligations will be handled in accordance with applicable law.

For orders subject to the FTC's Mail, Internet, or Telephone Order Merchandise Rule, when a seller cannot ship merchandise within the applicable required timeframe and the customer cancels as provided under the Rule, the required refund may include amounts the customer paid for shipping, handling, insurance, or other applicable charges associated with the unshipped merchandise.

17. PARTIAL REFUNDS

Where appropriate, BuzzBlock may issue a partial refund rather than require a full return.

A partial refund may be considered in circumstances such as:

Minor cosmetic damage;
Missing non-essential packaging;
Minor defects that do not materially affect functionality; or
Other circumstances where a partial resolution is appropriate.

A partial refund will only be issued with the customer's agreement unless otherwise required by applicable law.

18. EXCHANGES

If an eligible product requires an exchange, BuzzBlock may offer an exchange where inventory is available.

If the requested replacement is unavailable, BuzzBlock may provide another appropriate remedy, including a refund where applicable.

We do not guarantee that every product, color, variation, or model will remain available for exchange.

19. GIFT ORDERS

If an item was purchased as a gift, refund eligibility remains subject to this Policy.

Unless otherwise required by law, refunds are generally issued to the original payment method used for the purchase rather than directly to the recipient.

20. SALE ITEMS AND PROMOTIONAL PURCHASES

Unless expressly stated otherwise at the time of purchase, discounted merchandise remains subject to this Return & Refund Policy.

A promotional discount does not automatically create a separate refund right.

Where only part of a qualifying promotional bundle is returned, BuzzBlock may recalculate the applicable promotional discount before determining the final refund amount, provided that the resulting treatment is clearly disclosed and permitted by applicable law.

21. BUNDLES AND MULTI-PACK PURCHASES

Where products are sold as a bundle, promotional package, or multi-unit offer, the return eligibility of the order may depend on whether the bundle is returned as a complete package.

If only part of a bundle is returned, BuzzBlock may recalculate the price of the items retained using the applicable non-bundled price or promotional terms, where clearly disclosed and permitted by law.

The resulting refund will reflect the value of the merchandise properly returned.

22. REFUSED OR UNCLAIMED DELIVERIES

If a customer refuses delivery or fails to accept a package, the package may be returned to the sender by the carrier.

Customers should contact BuzzBlock before refusing delivery if they wish to request cancellation.

Where the customer voluntarily refuses or fails to accept a properly shipped order, any refund will be evaluated under this Policy and applicable law.

BuzzBlock will not use this provision to avoid a refund that is otherwise legally required because of our failure to fulfill an order.

23. INCORRECT SHIPPING ADDRESS

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, the customer should contact us immediately.

If the package is returned to BuzzBlock, we may offer:

Reshipment;
Refund;
Address correction; or
Another available solution.

Any additional shipping costs associated with reshipping an order due to an incorrect customer-provided address may be charged to the customer where permitted by applicable law and disclosed before the charge is imposed.

24. LOST PACKAGES

If tracking indicates that an order has been delivered but the customer cannot locate it, BuzzBlock may ask the customer to:

Check the delivery location;
Check with household members;
Check with neighbors;
Review carrier delivery photographs, if available;
Contact the carrier; and
Provide additional information reasonably necessary to investigate.

BuzzBlock may assist with a carrier investigation where appropriate.

A carrier's "Delivered" status will be considered relevant evidence, but it will not automatically prevent BuzzBlock from investigating a legitimate delivery dispute.

Any refund or replacement will be determined based on the available evidence, circumstances of the shipment, carrier information, and applicable law.

25. FRAUD, ABUSE, AND REPEATED RETURN ACTIVITY

BuzzBlock reserves the right to investigate unusual, fraudulent, deceptive, or abusive return activity.

Examples may include:

Repeated returns inconsistent with ordinary consumer use;
Returning products that were not purchased from BuzzBlock;
Returning materially different products;
Returning counterfeit or substituted merchandise;
Serial use of products followed by attempted returns;
False claims regarding delivery or product condition;
Manipulation of promotional offers;
Unauthorized payment activity; or
Other conduct reasonably indicating fraud or abuse.

Where permitted by law, BuzzBlock may deny voluntary return requests that are determined to involve fraud or abuse.

This provision does not permit BuzzBlock to deny a legally required refund or remedy.

26. CHARGEBACKS AND PAYMENT DISPUTES

If you believe there is an error with a charge or order, please contact us first at:

buzzblock.support@gmail.com

We will make reasonable efforts to investigate and resolve legitimate billing, fulfillment, return, or refund issues.

Nothing in this Policy prohibits a customer from exercising rights provided by applicable law or by the customer's payment-card agreement.

27. ORDERS THAT HAVE NOT YET SHIPPED

If you request cancellation before your order has been shipped, BuzzBlock will make reasonable efforts to accommodate the request.

However, orders may enter processing, fulfillment, or shipment shortly after purchase.

If an order has already entered fulfillment or shipment, cancellation may no longer be possible and the customer may instead need to follow the applicable return process.

Nothing in this section limits cancellation or refund rights required by applicable law.

28. SHIPPING DELAYS AND LEGALLY REQUIRED REFUNDS

BuzzBlock does not intend to accept payment for merchandise while indefinitely delaying shipment.

If BuzzBlock determines that an order cannot be shipped within the timeframe represented to the customer, applicable federal law may require us to provide the customer with a revised shipping date and an opportunity to either consent to the delay or cancel the order and receive a prompt refund.

Where a legally required refund becomes due because merchandise cannot be shipped as required, BuzzBlock will process the applicable refund in accordance with the governing law.

This provision is not waived by any other section of this Policy.

29. CALIFORNIA CONSUMERS

California consumers are entitled to applicable protections under California law.

California generally does not require every retailer to accept ordinary returns simply because a customer changes their mind. However, California regulates retailers that maintain limited or no-refund policies and requires appropriate disclosure of such policies in the circumstances covered by California Civil Code §1723.

BuzzBlock provides this Return & Refund Policy online before purchase to clearly communicate the applicable return terms.

Nothing in this Policy is intended to restrict any non-waivable California consumer right.

30. FLORIDA CONSUMERS

Florida law regulates refund-policy disclosures for retail sales establishments that offer no cash refund, credit refund, or merchandise exchange.

Florida Statute §501.142 provides, among other things, that a retail establishment offering no refund or exchange must provide the required notice at the point of sale; failure to provide the required notice can result in statutory consequences.

BuzzBlock provides its return and refund terms through this Policy and applicable purchase disclosures.

Nothing in this Policy is intended to waive or restrict a consumer protection that cannot legally be waived.

31. FEDERAL CONSUMER PROTECTION

BuzzBlock intends to comply with applicable federal consumer-protection requirements governing online sales.

Where the FTC's Mail, Internet, or Telephone Order Merchandise Rule applies, BuzzBlock will maintain a reasonable basis for shipping representations and will follow the Rule's requirements concerning delayed shipments, cancellation, and refunds.

32. NO WAIVER OF NON-WAIVABLE RIGHTS

Nothing in this Policy shall be interpreted as:

Waiving a consumer's statutory rights;
Eliminating legally required warranties;
Excluding liability where such exclusion is prohibited by law;
Preventing a customer from exercising a lawful remedy;
Authorizing deceptive or unfair business practices; or
Requiring a customer to waive a right as a condition of receiving a legally required remedy.

If any provision of this Policy is determined to be unenforceable or contrary to mandatory law, that provision shall be interpreted or limited only to the extent necessary to comply with applicable law, and the remaining provisions shall remain in effect to the extent permitted.

33. NO AUTOMATIC REFUND ENTITLEMENT

Except where required by applicable law or expressly provided by BuzzBlock, submitting a return request does not automatically create an entitlement to a refund.

Eligibility will be determined according to:

The terms disclosed at the time of purchase;
This Return & Refund Policy;
The condition and circumstances of the merchandise;
The reason for the return; and
Applicable law.

34. POLICY IN EFFECT AT TIME OF PURCHASE

Unless otherwise required by law, the Return & Refund Policy applicable to an order is the policy that was presented to the customer at or before the time of purchase.

Updates to this Policy generally apply prospectively to purchases made after the updated Policy becomes effective.

35. POLICY CHANGES

BuzzBlock may update this Return & Refund Policy from time to time to reflect:

Changes in our business practices;
Changes in products;
Changes in payment or fulfillment providers;
Changes in shipping practices;
Changes in applicable law; or
Other operational or legal requirements.

The "Last Updated" date at the beginning of this Policy identifies the most recent revision.

36. CONTACT US

For all return, refund, replacement, damaged-product, defective-product, or order-related requests, contact:

BuzzBlock

Email:
buzzblock.support@gmail.com

Please include your order number whenever possible.